• CONTACT US
• PRIVACY
• ORDERS, RETURNS, & REPLACEMENTS
• SHIPPING INFORMATION

BY EMAIL - We check our email many times each business day and respond promptly to each and every message. Our email address is custsvc@thephonesource.com

Please send from an email address that can receive replies or let us know your preferred address for receiving replies. If you have sent us an email and have not had a reply by the end of the next business day, either we did not get your message or we were unable to send a response to the email address you gave us.

At PHONE SOURCE, we use your information to process your order. Period. We do not sell, give, or trade it to third parties. In order to contact you in the event of a problem with your order we MUST have a valid email address to contact you.

Our website ordering process features secure server checkout to safeguard your credit card info. In addition, you can bail out of the online checkout process and use your shopping cart to produce a paper order form that you can mail or fax.

Shipping Problems - It is our policy to resolve shipping problems promptly and courteously. We will always send you an email if we know a shipment is going to be delayed; So, if you have any concerns, please get in touch right away. If your order hasn't arrived in a reasonable time based on your shipping method and location, please let us know ASAP by email (preferred) or phone. Don't wait to notify us; unless you've heard otherwise from us, ground shipments to US destinations should arrive within 7-8 business days (Ground and 3-day arrival times are not guaranteed and holiday shipments can take longer, but this is a good rule of thumb).

Choosing the right shipping method - Please select postal service shipping methods ONLY for shipping outside the 48 continental US states, unless you have an over-riding reason why you cannot receive shipments via carriers such as UPS and FEDEX. In this case, please use the special instructions field in our shopping cart to explain why package needs to be shipped via the post office. Otherwise it will be shipped via UPS or FEDEX.

Overseas shipments - Our order entry system computes shipping charges for overseas shipments automatically; simply select your country from the drop-down box and choose US Post Office Global Express Mail as the shipping method.

Import duties are the responsibility of the recipient as is the liability for determining if the item is permitted to be shipped to your country. Shipping charges will not be refunded on packages refused by customs or undeliverable due to incomplete or inaccurate addresses.

Shipments to AK, HI, PR, and APO/FPO addresses - Our order entry system computes shipping charges for these destinations automatically; simply choose US Post Office Priority Mail as the shipping method.

When do we ship your order? - Our online system accepts orders 24 hours a day, 7 days a week. We accept and ship new orders throughout the business day. Orders received after 4:30PM EST may not ship until the next business day. Orders received from Friday evening through Sunday evening won't be shipped until Monday.

How long do 3-day, 2-day, and next-day shipping take? - Examples:
* You place an order Friday morning for shipping via next-day air and we ship it Friday: it will arrive Monday, the next business day.
* You place an order Tuesday via 3-day air and we ship it Tuesday: it will arrive Friday
* You place an order Saturday night for shipping by 2-day air: we will process the order Monday. If it ships that day, you will receive it Wednesday.
Other notes:
1. Antique phones usually take 1-2 days minimum lead-time to prepare for shipping no matter which shipping method you choose
2. Items not in stock can't be shipped. Please verify stock with us by phone or email if immediate availability is critical to you
3. Above availability information applies to destinations in the USA only.
4. Overseas destinations are shipped via US Postal Service Global Express Mail and delivery times are subject to many variables not under the control of PHONE SOURCE. Though far more expensive, we will ship to these destinations using UPS or FEDEX upon request at the customer's expense.
5. We can ship using your UPS or FEDEX account and charge a $5 administrative fee per order for doing this.
6. Absolutely no CODs!

Please leave it on the porch - For your protection as well as ours, neither we nor UPS/FEDEX endorse leaving packages without a signature; please don't ask us to do this. If you are rarely home during the day, we'll be glad to ship the package to a work address. If you give your local UPS or FEDEX driver permision to leave the package without a signature, you accept all liability if the package is lost.

FREE shipping promotion - To be eligible for free ground shipping, your order must be

• $100 or over
• Placed online
• Shipped to a desination in the lower 48 US states

Call us with questions before ordering - If you are unsure of your needs, please call or email us before ordering. Our staff of trained telecom professionals can help match your needs to the right products.

Order cancellation - Orders cancelled before we ship them receive full credit. Orders cancelled after shipment may be refused by the recipient; if returned un-opened and un-damaged, you will receive credit less shipping and handling. Orders shipped on a free-shipping promotion and then cancelled will be charged back the shipping and handling that would have applied. Products returned after being opened are subject to our re-stocking fee plus s/h charges.

No returns are accepted after 30 days

Address redirection - Orders requiring address redirection after shipment will be charged a $10 administrative fee

Payment methods - We accept VISA, Mastercard, Discover, and American Express and also money orders and checks in US funds drawn on US banks. These can all be processed through our online shopping cart. Please note that checks require a 20-business-day hold before we will ship. If you need the item shipped immediately, you must use a credit card. No exceptions, sorry.

Defective items - Subject to the manufacturer's warranty, we will replace or repair at our option any demonstrably-defective product returned within 30 days of our shipping date. (Exception: antique phones may be returned to us for repair for 1 year)You pay the shipping to return the item; we pay the shipping to send the replacement.

Advanced replacements - At your request and subject to availability, we will advance-replace the defective unit. In this case, we'll charge your credit card as though for a new order and then credit back the card when we have received and processed the defective unit that you return. Advance replacement is not available in cases where you are unable to return a complete product with all its accessories, manuals, and packaging. In such circumstances, once we receive your defective, we will return piece for piece what you have sent us. In the event that we advance replace an item and, when your defective comes back it is determined to be incomplete, it will be subject to a restocking fee.

Insurance and tracking of returns - Please ship the defective item using a method that has tracking and be sure to insure it appropriately. PHONE SOURCE is not liable for returns that are lost or damaged in shipment, even if initially defective and we will not be able to issue credit in such cases..

Restocking fee - Our restocking fee is 15%. It applies to non-defective item returns and to defectives not returned in like-new condition.

No returns are accepted after 30 days

Return authorizations - Please note that no products can be accepted for return without a valid return authorization. You can reuqest the RA by phone, email, or fax. Please also note that an RA expires 10 business days after it has been issued to you. Items received by us after that time period may be refused.

No returns are accepted after 30 days